White Rock Paddle Co.

Question 1
I see you've started selling Stand Up Paddleboards... how cool is that? What's the return policy?
You betcha! ALL SALES ARE FINAL. 

Question 2
How much does do you charge for shipping?
We ship gift certificates for free via USPS. If you need priority shipping, please select that method. Priority shipping option applies only to gift certificates. 
Shipping rates for Stand Up Paddlebards vary by location, be sure to select the correct shipping method:

For areas within 30 miles of 75206 zip code, select "SUP - within 30 miles of 75206"
For areas outside 30 miles of 75206 zip code, select "SUP - outside 30 miles of 75206"

Please allow 7 -10 business days (or sooner if possible) for processing your order.  Be sure that we appreciate your business and we'll do our best to get your order shipped out as soon as we can.

Question 3
Do you offer sit-in kayak for rentals?
Yes, we do! We do require sit-in kayak renters to have formal instruction/experience or to demonstrate ability to perform a wet exit (on dry land) prior to renting a sit-in kayak.  Don't have formal instruction, but want to rent a sit-in kayak?  NO PROBLEM... we offer kayak instruction.

Question 4
Will the equipment support my weight?
The single sit-on-top kayaks will support a weight up to 250 lbs, the tandem sit-on-top kayaks will support a combined weight of up to 450 lbs, and the canoes will support a combined weight of up to 700 lbs.

Question 5
Are there any requirements I need to meet prior to renting equipment?
You must have a valid state-issued picture ID to be held as a security deposit.  You must have the ability to enter and exit the craft independently or with the assistance of a companion.  You must have the ability to remain seated and balanced, and have the ability to maneuver the craft through water and return it safely.  If your craft capsizes, you must have the independent ability to get out from underneath the craft.  Last but not least, YOU MUST ALWAYS WEAR A PFD (type III)!

Question 6
Do you rent to minors (under 18)?
Yes, we do!  We do need a parent/guardian to sign the Rental Agreement and Waiver & Release of Liability forms.

Question 7
May I rent the equipment for use at other locations other than White Rock Lake?
Yes, you may. We will require a security deposit and advance reservations.  You will be responsible for transportation of the equipment, unless prior arrangements are made and agreed upon by both parties.   You will also be liable for any damages to our equipment.  We will not be held liable for any damages caused by you while our equipment is in your care.  For further details, please contact us.

Question 8
Do you sell kayaks?
No... but we do sell Stand Up Paddleboards! Please fell free to call us 469-888-0620 if you have any questions. Or email us: info@whiterockpaddle.com

Question 9
I notice that you use a smart phone device to take credit card transactions.  Is my information safe?
Yes, your information is safe.  We use Merchant Warehouse's mobile credit card processing application.  Your credit card information is transmitted securely and is NOT stored on our devices.  Still unsure, just pay us in cash.  We accept those too!  Sorry, no checks.

Question 10
How late in the season will you be open till, and when will you reopen?
For sure, we'll stay open through the end of October, weather permitting. If it stays nice out in November, we'll stay open as long as possible, so that the great people of Dallas can enjoy the lake.  When will we reopen? That depends on the groundhog.  We're targeting March 1st though.  And if there are some warm winter days, we'll bust out with our tent, and you can come on by.

Question 11
What should I wear for kayaking?
Well, kayaking is a wet sport, but it also depends on the weather. So dressed to get wet (boardshorts, swimsuits, rash guards.... take your pick), and if it's a colder and drizzly day wear layers.  Light rain jackets that are designed to repel water is best.

Also, since it's an outdoor activity, sunblock is strongly advised. It's most effective to put it on 30-minutes prior to any activity, so put it on while your suiting up, and put it on generously!

Question 12
May I bring my dog out on a canoe or kayak?
This is actually a question of "can you". If you can manage your lovable creature, and we won't have to play dog rescue, then, yes! You may absolutely bring your doggie. Note: WE DO NOT HAVE DOG PFDs.

Question 13
May I redeem a Groupon for the Cool Thursday paddle trips?

Unfortunately, no. The groupons are for 1-hour rentals only (max: 2 Groupons per party) and with the trip being 3-hours long, you would have to pay for the 3rd hour, and depending on what you rent, you'll end up paying more anyway. That and considering the fact that we work out the logistics and will paddle back with you so that you get back safely paddling in the moonlight, it's a really great deal! So save that groupon for another sunny or slighly overcast day. 
UPDATE  07/31/11 - Groupons offers have now expired.